Contact Information
Trade Name
The T-shirt Shop
Phone Number
+91 97733 22096
Email
support@thetshirtshop.in
Physical Address
73 Shipra Path Barh Devariya Mansarovar,
73/199 Shipra Path, 302020
Jaipur RJ, India
73/199 Shipra Path, 302020
Jaipur RJ, India
Frequently Asked Questions
Product & Sizing
What fabric do you use for your T-shirts?
We use premium 100% cotton (180–240 GSM) for softness, breathability, and durability. Some collections also include cotton blends for stretch and comfort.
How do I find my correct size?
Check our Size Chart on each product page. Compare your chest and length measurements before placing your order.
Do T-shirts shrink after wash?
Minimal shrinkage (2–3%) may occur since it's pure cotton. Follow our wash care instructions to maintain shape and color.
Are your products unisex?
Some collections are unisex, but we also have separate fits for Men, Women, and Kids.
Do you restock sold-out items?
Yes, popular designs are often restocked. You can subscribe to restock alerts on the product page.
Design & Customization
Are your T-shirts printed or embroidered?
Most are digitally printed using eco-friendly inks. Some premium editions feature embroidery or screen printing.
Can I request custom designs?
Yes, we do custom designs for individuals. Check out our "customize" option in the main menu.
Orders & Payments
What payment methods do you accept?
We accept Debit/Credit Cards, UPI, Wallets, Net Banking, and Cash on Delivery (COD).
Is it safe to make payments on your site?
Yes, our checkout is 100% secure and SSL-encrypted.
Can I modify my order after placing it?
Orders can be modified within 2 hours of purchase by contacting our support team.
Why was my payment declined?
Ensure your card details, OTP, and internet connection are correct. Try another method or contact your bank.
Brand & Marketing
Do you collaborate with influencers or creators?
Yes! Send your profile and niche to gaurav@thetshirtshop.in.
Do you offer bulk orders?
Yes, we customize bulk T-shirt orders for companies, events, and college fests. Contact sales@sweetginger.in
Shipping & Delivery
How long does delivery take?
Metro Cities: 3–5 business days
Other Areas: 5–7 business days
How can I track my order?
Once shipped, you'll receive a tracking link via email/SMS.
Do you offer free shipping?
Yes, free shipping on orders above ₹599.
What if my package is delayed?
Delays may occur due to logistics or weather. Contact support for a real-time update.
Returns & Exchanges
What is your return/exchange policy?
We offer 7-day easy exchanges for size or defective product issues.
Can I return sale items?
Sale items are not eligible for return, but can be exchanged if defective.
How do I initiate an exchange?
Go to our Returns Center on the website and fill out your order details.
When will I get my refund?
Refunds are processed within 5–7 working days after product inspection.
Sustainability & Brand Promise
Are your T-shirts eco-friendly?
Yes, we use sustainable cotton and water-based inks. Packaging is 100% recyclable.
Where are your products made?
All products are designed and manufactured in India, supporting local artisans and tailors.
Customer Support
How can I contact customer service?
You can reach us via:
Email: support@thetshirtshop.in
Instagram DM: @thetshirtshopindia
Chat: Live support on website (9 AM – 8 PM)
Do you have a phone helpline?
Currently, we provide support via email and chat only for faster resolutions.
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