Refund policy

What items are returnable?

  • Within 7 days of Order Delivery.
  • In unused and original condition.
  • You can exchange the product with any sizes.
  • Returns to be only requested with original tags & unused products.
  • The order exchange can only be done once and cannot be returned or
    exchanged after that.

What items are non-refundable?

The following items cannot be returned:

No returns/exchange on products purchased during events and sale.
Discounted items (if applicable)

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

We allow exchanges of size for the same product purchased. Once the exchange
request is approved, the replaced item will be delivered to you within the 3-5 business days .

What are the refund options?

The following refund options are supported:

  • For Prepaid- Refund to original payment method – 7 working days.
  • For COD- UPI / Bank Transfer 7 working days.
  • Refund amount will not include Shipping Charges and COD fees

How do I ship back the items?

We will try to initiate a return pickup from our logistics partner within 2-3 days of your return request. For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed in 3-5 business days and amount will be credited to your account within 7 working days after approval.

My question is not addressed…

If you have any queries regarding return or refund, reach out to us at support@sweetginger.in or Whatsapp us on 9773322096 Customer Care: (Mon to sat 10:30AM and 5:30PM) E-mail : support@thetshirtshop.in | +91 9773322096